10 Questions or Less for Charlotte Anheier


10 Questions or Less is a feature through which we get to know regional association staff members a little better—their work, what drives them, and more. If you would like to suggest someone for a profile through 10 Questions or Less, contact Dan Brady. This week, Charlotte Anheier, Online Community Manager for Southern California Grantmakers.

Congratulations on launching your new site. It looks great! You’ve clearly put a lot of work into it. What do you hope to accomplish with the new site that you couldn’t do before?

The goal was to create a site that is easy to navigate, provides great resources and news to members, and functions as an important member benefit. I also hope that the site will provide a strong platform for future developments like collaborative workspaces and all those other great ideas we haven’t thought of yet!

From your perspective, what is the best part of working with the Forum and other regional associations on a common Drupal-Salesforce platform?

The amount of knowledge shared within the group is really incredible. When you’re really lost and have no idea how to create that formula field in Salesforce or how to set up a mandrill template, you have 50+ experts to email or call about it. Also, having the Forum staff (especially Val) available on the Saturday afternoon before you launch the site to assist with the inevitable “everything is going wrong” moment is priceless.

Did anything surprise you?

Having joined the project at what felt like late in the game, I was surprised that I never felt like I was asking stupid questions. I’m sure I have, but that’s the thing about this group – we’re all in the same boat, learning the same really quite advanced system considering a lot of us join with little or no experience, so there is a lot of support and no “Wow, she doesn’t get that? What an idiot.”

What’s the reaction been from your members?

So far, so good. By which I mean pretty quiet, but we’ve gotten some good feedback.

What happens next?

Collaborative workspaces are next on our agenda.

Tell us a little about yourself. As the Online Community Manager, what are your day-to-day responsibilities?

I’m sure I’ll know soon! Almost all of 2013 was spent on creating the site and working on making Salesforce as useful and efficient as possible for SCG. This week I’m still doing some clean up and testing on the site and answering lots of questions from members and staff. Next week, I hope to sort through all our phase 2 requirements and ideas. I also plan to work on our social media strategy. I wonder how that can integrate with Salesforce?


GrizzlesWhat are you passionate about outside of work?

My dog, Grizzles. I also enjoy cooking and working on my side project, ashlyn’d clutches.

Anything else we should know?

I just want to thank the Forum staff for all their support and time spent getting us ready for launch, especially all the hours during the holidays and on weekends!

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